Privacy Policy

MyBalancingIQ respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, platform, and services.

Information We Collect

We may collect personal information such as name, email address, company details, and usage data. When you connect financial software, we access only the data required to provide our services.

  • Account information you provide (name, email, company details)
  • Data you authorize us to retrieve from accounting platforms (e.g., Xero/QuickBooks)
  • Usage data and technical information (IP address, device/browser information, logs) for security and debugging

How We Use Information

Information is used to deliver our services, improve platform functionality, communicate with users, provide support, and meet legal obligations.

  • Provide platform features (dashboards, insights, analytics)
  • Improve product functionality and user experience
  • Communicate with users about the service
  • Provide customer support
  • Maintain security and fix bugs
  • Meet legal and regulatory obligations
  • Analyze aggregated, de-identified data to understand feature usage

Data Security

We implement industry-standard security measures to protect your data against unauthorized access, loss, or misuse. This includes encryption in transit and at rest, restricted access controls, and routine monitoring. Please use unique, strong passwords and enable multi-factor authentication (MFA) where available.

Legal Basis and Regional Compliance

For users in the United States, United Kingdom, and Canada, we process personal data in accordance with applicable laws, including GDPR and PIPEDA where applicable. Users have the right to access, correct, or request deletion of their personal information.

United States: We process data as a service provider to you. We do not sell or share personal information for cross-context behavioral advertising.

United Kingdom: We comply with UK GDPR requirements and process data lawfully based on legitimate interests and contractual necessity.

Canada: We comply with PIPEDA and applicable provincial privacy legislation.

Data Sharing

We do not sell personal data. Information may be shared with trusted service providers solely to operate and improve our services, subject to confidentiality obligations. We use service providers for hosting, logging, authentication, and analytics. We do not allow third-party advertising.

Your Rights

You may request access to your data, correction of inaccuracies, or deletion of your information at any time by contacting us. You can disconnect integrations, request a data export, or ask us to delete your data by emailing dev@mybalancing.com.

Data Retention & Deletion

We keep your active data while you use the Service. Upon request or account closure, we delete active copies within 30 days; backups age out within 90 days, absent legal obligations.

Updates

This policy may be updated periodically. Changes will be posted on this page.

Contact

If you have questions about this Privacy Policy, please contact us at dev@mybalancing.com.